Retail Zone Team Lead — Merchandising & Guest Experience

Ollie; Beechview Estates (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K with match

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Zone Team Leader to guide a zone on the sales floor and drive merchandising, customer service, and associate performance. You will oversee signage, displays, replenishment, and daily recovery to maintain store standards.

Lead scheduling, staffing, and daily tasks to ensure a productive team and exceptional customer experience. Minimum supervisory experience with a retailer, high school diploma, and willingness to work flexible hours are required.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service oriented

Team player

Flexible schedule

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Zone Team Leader to guide a zone on the sales floor and drive merchandising, customer service, and associate performance. You will oversee signage, displays, replenishment, and daily recovery to maintain store standards.

Lead scheduling, staffing, and daily tasks to ensure a productive team and exceptional customer experience. Minimum supervisory experience with a retailer, high school diploma, and willingness to work flexible hours are required.