Retail Zone Team Leader - Merchandising & Service

Ollie; Cleveland (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage after 90 days

Dental coverage after 90 days

Vision coverage after 90 days

RX coverage after 90 days

401K immediate vesting

20% associate discount

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Zone Team Leader to guide a specific zone of the store’s sales floor, focusing on merchandising and delivering an exceptional customer experience. You will oversee staff, merchandising execution, and daily operations to ensure the zone runs smoothly and in alignment with company standards.

You’ll schedule and supervise associates, manage stock and replenishment, and uphold customer service excellence.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery within the assigned zone.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet expectations.
• Oversee merchandise planning, receiving, and proper stocking of the sales floor.
• Plan staffing to enable unload/processing of merchandise and drive associate productivity and customer service standards.
• Supervise associates, communicate directives, and perform open/close store duties when needed.

Skills

Team leadership

Customer service

Scheduling

Positive attitude

Education

High school diploma

Job description

Ollie’s is seeking a Retail Zone Team Leader to guide a specific zone of the store’s sales floor, focusing on merchandising and delivering an exceptional customer experience. You will oversee staff, merchandising execution, and daily operations to ensure the zone runs smoothly and in alignment with company standards.

You’ll schedule and supervise associates, manage stock and replenishment, and uphold customer service excellence.