Retail Zone Team Leader: Merch & Guest Experience

Ollie; Mount Vernon (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health benefits after 90 days

401K with immediate vesting

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, focusing on merchandising and superb customer service. You will lead a team of associates, execute merchandising standards, signage, displays, pricing, and daily recovery to deliver an exceptional shopper experience.

You will ensure scheduling, staffing, stocking, and adherence to company programs, while communicating directions and opening/closing tasks as needed.

Qualifications

• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Schedule flexibility

Customer service oriented

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Zone Team Leader to guide a zone of the store’s sales floor, focusing on merchandising and superb customer service. You will lead a team of associates, execute merchandising standards, signage, displays, pricing, and daily recovery to deliver an exceptional shopper experience.

You will ensure scheduling, staffing, stocking, and adherence to company programs, while communicating directions and opening/closing tasks as needed.