Retail Zone Team Leader - Lead Merch & Customer Experience

Ollie; Trussville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage

401K with company match

20% associate discount

Vast array of voluntary benefits

Job summary

Ollie’s is seeking a Retail Zone Team Leader to guide the operations of a specific zone on the store floor, focusing on merchandising, customer service, and overall zone performance.

You will oversee staffing, scheduling, and adherence to store standards while driving an exceptional associate and customer experience. The role requires a hands-on leader who can manage inventory, signage, and daily zone tasks.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience.
• Flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Oversee stocking and ensure floor is properly stocked.
• Schedule and staff for unload/processing, drive associate productivity and customer service standards.
• Supervise associates within the zone and execute store-opening/closing duties as needed.

Skills

Team leadership

Supervisory experience

Customer service

Merchandising

Education

High school diploma

Job description

Ollie’s is seeking a Retail Zone Team Leader to guide the operations of a specific zone on the store floor, focusing on merchandising, customer service, and overall zone performance.

You will oversee staffing, scheduling, and adherence to store standards while driving an exceptional associate and customer experience. The role requires a hands-on leader who can manage inventory, signage, and daily zone tasks.