Retail Zone Leader: Merch & Customer Experience

Ollie's Bargain Outlet; Trussville Manor (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401K matching

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Alabama is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, displays, and delivering an exceptional associate and customer experience.

You will oversee staffing, scheduling, and daily operations, ensure planograms and pricing accuracy, and coach a team to meet company standards. This full-time role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1–2 years supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Communication

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Alabama is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, displays, and delivering an exceptional associate and customer experience.

You will oversee staffing, scheduling, and daily operations, ensure planograms and pricing accuracy, and coach a team to meet company standards. This full-time role requires flexibility to work evenings, weekends, and holidays.