Retail Zone Leader: Merch & Customer Experience

Ollie; Norfolk (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with immediate vesting

20% associate discount

Voluntary benefits

Job summary

Ollie’s is hiring a Retail Zone Team Leader in Norfolk, VA to guide a zone of the sales floor, oversee merchandising, and drive a strong customer experience.

You will manage scheduling, supervise associates, and ensure store standards while partnering with the store team to meet goals. A high school diploma and 1–2 years of supervisory experience are required; flexibility for evenings and weekends is expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Customer service

Schedule flexibility

Education

High school diploma

Job description

Ollie’s is hiring a Retail Zone Team Leader in Norfolk, VA to guide a zone of the sales floor, oversee merchandising, and drive a strong customer experience.

You will manage scheduling, supervise associates, and ensure store standards while partnering with the store team to meet goals. A high school diploma and 1–2 years of supervisory experience are required; flexibility for evenings and weekends is expected.