Retail Zone Leader: Merchandising & Customer Experience

Ollie; Roanoke (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical coverage

401K with vesting

Associate discount

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Zone Team Leader in Roanoke, VA to guide a zone of the sales floor and drive merchandising and customer experiences. You will lead a team focused on displays, pricing, replenishment, and floor execution, ensuring standards and programs are met.

The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, and the ability to work evenings, weekends, and holidays. A positive, team-oriented attitude is essential.

Qualifications

• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team leadership

Customer service

Merchandising

Schedule flexibility

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Zone Team Leader in Roanoke, VA to guide a zone of the sales floor and drive merchandising and customer experiences. You will lead a team focused on displays, pricing, replenishment, and floor execution, ensuring standards and programs are met.

The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, and the ability to work evenings, weekends, and holidays. A positive, team-oriented attitude is essential.