Retail Zone Team Lead — Merchandising & Customer Experience

Ollie's Bargain Outlet; Norfolk (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with company match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Norfolk, VA is seeking a Retail Zone Team Leader to guide a zone of the store, oversee merchandising and customer service, and lead a team to deliver an exceptional shopping experience.

You will manage merchandising, signage, replenishment, pricing, and daily recovery while ensuring store standards and staffing levels meet targets and policies. The role requires a proactive leader who motivates teams and maintains high service quality.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team player

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Norfolk, VA is seeking a Retail Zone Team Leader to guide a zone of the store, oversee merchandising and customer service, and lead a team to deliver an exceptional shopping experience.

You will manage merchandising, signage, replenishment, pricing, and daily recovery while ensuring store standards and staffing levels meet targets and policies. The role requires a proactive leader who motivates teams and maintains high service quality.