Retail Zone Leader: Merch & Customer Experience

Ollie's Bargain Outlet; Buckeye (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, RX coverage 3

401K with company match

Career growth & talent development

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet is seeking a Retail Zone Team Leader to guide a store zone's merchandising, staffing, and customer experience. You will supervise a team, execute displays, manage inventory, and ensure operational standards to drive sales.

The role requires 1–2 years of supervisory experience in retail, a high school diploma, and flexibility to work evenings and weekends. Join a fast-paced team focused on service and value.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee merchandise planning and receiving, and ensure the sales floor is properly stocked.
• Ensure proper scheduling and staffing for unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Merchandising

Scheduling

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet is seeking a Retail Zone Team Leader to guide a store zone's merchandising, staffing, and customer experience. You will supervise a team, execute displays, manage inventory, and ensure operational standards to drive sales.

The role requires 1–2 years of supervisory experience in retail, a high school diploma, and flexibility to work evenings and weekends. Join a fast-paced team focused on service and value.