Retail Wireless Support Specialist — Growth & Perks

DSI; Sioux Falls (SD); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401(k) Plan with employer matching

Paid vacation and personal/sick days

Employee profit-sharing program

50% AT&T wireless discount

Paid training

Job summary

DSI is looking for a Retail Support Specialist in Sioux Falls, SD. This role provides frontline support to AT&T customers in busy retail environments. The Specialist will handle customer inquiries regarding billing and service issues while troubleshooting devices and maintaining strong communication with retail partners.

Key qualifications include strong customer service skills and the ability to manage high-stress situations. The position offers competitive pay, training programs, and many benefits.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers.
• Resolve inquiries related to billing, account updates, and device support.
• Troubleshoot wireless devices and network issues.
• Navigate multiple systems simultaneously while engaging with customers.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Job description

DSI is looking for a Retail Support Specialist in Sioux Falls, SD. This role provides frontline support to AT&T customers in busy retail environments. The Specialist will handle customer inquiries regarding billing and service issues while troubleshooting devices and maintaining strong communication with retail partners.

Key qualifications include strong customer service skills and the ability to manage high-stress situations. The position offers competitive pay, training programs, and many benefits.