In-Store Wireless Support Pro — Growth & Perks

DSI Systems; Wichita (KS); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Health insurance

401k with match

Paid time off

Employee discount

Advancement opportunities

Job summary

DSI Systems is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, account updates, plan changes, device support, and service concerns while troubleshooting devices in a high-volume setting.

The role requires strong communication, emotional resilience, and the ability to work evenings, weekends, and holidays. On-site duties include standing and engaging with customers on the sales floor.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay calm under pressure and handle escalations professionally.
• Strong multitasking and navigation of multiple systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide friendly, solution-focused support to AT&T customers in retail locations.
• Resolve inquiries related to billing, accounts, plans, device issues, and services.
• Troubleshoot wireless devices and network problems in a fast-paced setting.
• Document interactions thoroughly and ensure privacy and policy compliance.

Skills

Customer service

High-stress handling

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems is seeking a Retail Support Specialist to assist AT&T customers in national retail locations. You will handle billing, account updates, plan changes, device support, and service concerns while troubleshooting devices in a high-volume setting.

The role requires strong communication, emotional resilience, and the ability to work evenings, weekends, and holidays. On-site duties include standing and engaging with customers on the sales floor.