Retail Wireless Support Specialist — Customer Care & Tech Help

DSI Systems; Goleta (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Insurance: medical, dental, vision, &;

401k with employer matching

Paid vacation and personal days

Employee discount program

Job summary

DSI Systems is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will assist customers with billing, accounts, device issues, and service concerns while maintaining poise in a fast-paced environment.

The role emphasizes strong communication, problem solving, and collaboration with cross-functional teams. It requires standing for up to 8 hours in-store and flexible scheduling, including evenings and weekends.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail‑oriented with strong problem‑solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution‑focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high‑volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject‑matter expert for retail employees and third‑party labor partners.
• Serve as the primary AT&T representative for in‑store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best‑in‑class customer experience.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Stress management

Job description

DSI Systems is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will assist customers with billing, accounts, device issues, and service concerns while maintaining poise in a fast-paced environment.

The role emphasizes strong communication, problem solving, and collaboration with cross-functional teams. It requires standing for up to 8 hours in-store and flexible scheduling, including evenings and weekends.