Retail Wireless Support Specialist — Paid Training & Growth

DSI; Brighton (MI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Supportive team environment

Career growth opportunities

Paid training

AT&T wireless discount

Job summary

DSI is seeking a Retail Support Specialist (RSS) to deliver frontline support for AT&T customers in busy national retail locations. You will assist customers with account, billing, device, and service questions, troubleshoot devices, and uphold service standards.

The role requires strong communication, composure under pressure, and the ability to work flexible hours on the sales floor. We offer competitive pay, comprehensive training, and opportunities for career growth within a supportive team.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Collaborate with cross-functional teams to address customer concerns and improve experiences.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist (RSS) to deliver frontline support for AT&T customers in busy national retail locations. You will assist customers with account, billing, device, and service questions, troubleshoot devices, and uphold service standards.

The role requires strong communication, composure under pressure, and the ability to work flexible hours on the sales floor. We offer competitive pay, comprehensive training, and opportunities for career growth within a supportive team.