Retail Wireless Support Specialist — Growth & Benefits

DSI Systems; Colorado; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Starting pay $26/hr

Training programs

401k with employer matching

Paid vacation and sick days

Insurance: medical, dental, vision, &

Job summary

DSI Systems is hiring a Retail Support Specialist (RSS) to deliver frontline support to AT&T customers in national retail environments. You will handle billing, account updates, device issues, and service concerns, while collaborating with store leadership and cross-functional teams.

The role requires strong communication, resilience, and the ability to work in a fast-paced retail setting. Flexible scheduling, standing for long periods, and a focus on delivering a best-in-class experience are

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and partner engagements.
• Document interactions thoroughly and ensure privacy standards are followed.
• Meet or exceed performance metrics for quality and customer satisfaction.
• Assist with planograms maintenance and product displays per updates.

Skills

Customer service

Communication skills

Stress management

Multitasking

Attention to detail

Flexibility

Job description

DSI Systems is hiring a Retail Support Specialist (RSS) to deliver frontline support to AT&T customers in national retail environments. You will handle billing, account updates, device issues, and service concerns, while collaborating with store leadership and cross-functional teams.

The role requires strong communication, resilience, and the ability to work in a fast-paced retail setting. Flexible scheduling, standing for long periods, and a focus on delivering a best-in-class experience are