Retail Support Specialist — Growth, Paid Training, Perks

DSI; Richmond (VA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Training programs

Team environment

Career growth

Health insurance

401k with match

Paid time off

Profit sharing

AT&T discount 50%

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will assist with billing, device, and service inquiries, troubleshoot wireless devices, and partner with store teams to maintain a best-in-class customer experience.

The role requires strong communication, the ability to stay calm under pressure, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Serve as the primary AT&T representative for retail partners, leading in-store support for retail escalations.
• This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
• Navigate multiple systems, document interactions, and maintain privacy standards.
• Collaborate with cross-functional teams and share insights to improve processes and customer experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail locations. You will assist with billing, device, and service inquiries, troubleshoot wireless devices, and partner with store teams to maintain a best-in-class customer experience.

The role requires strong communication, the ability to stay calm under pressure, and flexibility to work evenings, weekends, and holidays.