Retail Wireless Support Specialist - Growth, Training & Perks

DSI Systems Inc.; San Luis Obispo (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Comprehensive training and development programs

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

DSI Systems Inc. seeks a Retail Support Specialist to provide frontline customer support in retail environments, primarily focused on resolving billing and service concerns for AT&T customers. The ideal candidate will have strong customer service skills and the ability to manage high-stress situations effectively. Responsibilities also include troubleshooting wireless devices and collaborating with retail partners to enhance customer experiences. This position offers a competitive starting pay of $26 per hour and benefits including medical insurance and a 401k plan with employer matching.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide professional and solution-focused support to AT&T customers.
• Resolve inquiries related to billing and service concerns.
• Troubleshoot wireless devices and network issues.
• Act as the AT&T subject-matter expert for retail partners.
• Engage with store leadership to enhance customer experience.

Skills

Strong customer service and communication skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented problem-solving abilities

Job description

DSI Systems Inc. seeks a Retail Support Specialist to provide frontline customer support in retail environments, primarily focused on resolving billing and service concerns for AT&T customers. The ideal candidate will have strong customer service skills and the ability to manage high-stress situations effectively. Responsibilities also include troubleshooting wireless devices and collaborating with retail partners to enhance customer experiences. This position offers a competitive starting pay of $26 per hour and benefits including medical insurance and a 401k plan with employer matching.