Wireless Retail Support Pro — Training, Growth, Perks

DSI Systems, Inc.; Brandywine (MD); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive pay: $26 per hour

Comprehensive training

Medical/Dental/Vision/Life insurance

401k with employer matching

Paid vacation and sick days

Employee Profit Sharing

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to resolve account, billing, device, and service concerns in a fast-paced setting.

Ideal candidates have strong communication, be comfortable with technology, and maintain professionalism under pressure. The role requires standing on the sales floor up to 8 hours and working flexible hours, including evenings,

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Proficient multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours, including evenings, weekends or holidays.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers in national retail locations.
• Resolve billing, account updates, plan changes, device support, and service inquiries.
• Troubleshoot wireless devices and network issues.
• Operate effectively in high-volume retail environments while maintaining service quality.
• Act as the AT&T SME for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage with store leadership.
• Document interactions thoroughly and accurately.
• Adhere to company policies, privacy standards, and comply with requirements.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Adaptability

Job description

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to resolve account, billing, device, and service concerns in a fast-paced setting.

Ideal candidates have strong communication, be comfortable with technology, and maintain professionalism under pressure. The role requires standing on the sales floor up to 8 hours and working flexible hours, including evenings,