Retail Support Specialist: Growth, Training & Benefits

DSI; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Vacation & Sick Days

Employee Discount

Paid Training

Advancement Opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers inside national retail environments. You will resolve billing issues, assist with plan changes, and troubleshoot devices while engaging with customers on the sales floor.

The role requires exceptional communication, composure under pressure, and comfort with technology in a fast-paced setting. Competitive pay, comprehensive training, and growth opportunities are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for in-store escalations and coordinate with leadership to ensure a best-in-class experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers inside national retail environments. You will resolve billing issues, assist with plan changes, and troubleshoot devices while engaging with customers on the sales floor.

The role requires exceptional communication, composure under pressure, and comfort with technology in a fast-paced setting. Competitive pay, comprehensive training, and growth opportunities are offered.