Retail Wireless Support Pro

DSI Systems Inc.; City of Pewaukee (WI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Starting pay $26/hr

Training programs

Team environment

Career growth

Medical/Dental/Vision/Life

401k matching

Paid time off

Profit sharing

Wireless discount

Paid training

Promote from within

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail environments. You will resolve billing, device, and service concerns while troubleshooting wireless devices and network issues on a busy sales floor.

The role requires strong communication and the ability to stay calm under pressure, with flexible hours including evenings, weekends, and holidays. Join a dynamic, customer-focused team with opportunities for growth.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.

Job description

DSI Systems Inc. is seeking a Retail Support Specialist to deliver hands-on, frontline support to AT&T customers in national retail environments. You will resolve billing, device, and service concerns while troubleshooting wireless devices and network issues on a busy sales floor.

The role requires strong communication and the ability to stay calm under pressure, with flexible hours including evenings, weekends, and holidays. Join a dynamic, customer-focused team with opportunities for growth.