Retail Support Specialist - Growth, Training & Benefits

DSI; Reno (NV); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Career growth

401k with employer matching

Paid time off

AT&T wireless discount

Paid training

Advancement opportunities

Job summary

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support for AT&T customers in national retail locations. You will handle billing, device issues, and service questions, while maintaining professionalism in a fast-paced setting.

The role requires strong communication, calm problem-solving, and the ability to work evenings, weekends, and holidays as needed. Training, growth opportunities, and a supportive team environment are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.
• Act as the AT&T subject-matter expert for retail employees and partners.

Skills

Customer service

Communication

Stress management

Multitasking

Problem solving

Job description

DSI is seeking a Retail Support Specialist to deliver hands-on, frontline support for AT&T customers in national retail locations. You will handle billing, device issues, and service questions, while maintaining professionalism in a fast-paced setting.

The role requires strong communication, calm problem-solving, and the ability to work evenings, weekends, and holidays as needed. Training, growth opportunities, and a supportive team environment are offered.