In-Store Wireless Support Expert

DSI; Town of Oconomowoc (WI); On-site; USD 74,501,000 - 82,656,000; Full time

Benefits offered by this job

Competitive pay

Training program

Career growth opportunities

Employee discount

Job summary

DSI is seeking a Retail Support Specialist (RSS) to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and partners to resolve billing, account, device, and service concerns in fast-paced settings.

The role requires clear communication, emotional resilience, and comfort with technology, with scheduling that includes evenings, weekends, and holidays as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to handle hi-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.

Skills

Customer service

Communication

Multitasking

Problem solving

Professional under pressure

Job description

DSI is seeking a Retail Support Specialist (RSS) to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and partners to resolve billing, account, device, and service concerns in fast-paced settings.

The role requires clear communication, emotional resilience, and comfort with technology, with scheduling that includes evenings, weekends, and holidays as needed.