Retail Wireless Support Pro | Paid Training & Growth

DSI; Kirkland (WA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Training programs

Team environment

Career growth

Profit sharing

AT&T discount

Descrizione del lavoro

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will handle billing, device, and service inquiries, and troubleshoot wireless issues while maintaining high service standards.

The role requires strong communication, calm problem solving, and the ability to work in busy retail settings with flexible hours, including evenings and weekends.

Competenze

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Mansioni

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns
• Troubleshoot wireless devices, network issues, and feature functionality
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience

Conoscenze

Customer service

Communication

Multitasking

Problem solving

Flexibility

Descrizione del lavoro

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will handle billing, device, and service inquiries, and troubleshoot wireless issues while maintaining high service standards.

The role requires strong communication, calm problem solving, and the ability to work in busy retail settings with flexible hours, including evenings and weekends.