Retail Support Pro — Growth, Training & Perks

DSI; Salinas (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Career growth opportunities

Engaging team environment

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will handle billing inquiries, device support, and service concerns, while maintaining professionalism in fast-paced settings.

Ideal candidates bring strong communication and multitasking skills, with the ability to stay calm under pressure. The role includes evenings, weekends, and holidays based on business needs, with comprehensive training and opportunities for

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly support to AT&T customers in high-traffic retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments with focus and service quality.
• Collaborate with cross-functional teams to assist customers and resolve issues.
• Document all interactions accurately and adhere to privacy standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support for AT&T customers in national retail environments. You will handle billing inquiries, device support, and service concerns, while maintaining professionalism in fast-paced settings.

Ideal candidates bring strong communication and multitasking skills, with the ability to stay calm under pressure. The role includes evenings, weekends, and holidays based on business needs, with comprehensive training and opportunities for