Retail Wireless Support Specialist - Customer Care & Tech

DSI Systems, Inc.; Mesa (AZ); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k matching

Paid vacation

Paid sick days

Bereavement time

Profit sharing

AT&T wireless discount 50%

Paid training

Advancement opportunities

Job summary

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support for AT&T customers in national retail settings. You will assist with billing, plan changes, device issues, and service concerns, ensuring accurate and friendly service on the sales floor.

The role requires strong communication, resilience, and comfort with technology while thriving in busy retail environments and collaborating with cross-functional teams.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations professionally.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality.
• Act as the AT&T SME for retail employees and third-party labor partners.
• Lead in-store support for retail escalations and engage with store leadership to improve customer experience.

Skills

Customer service

Communication

Stress management

Multitasking

Attention to detail

Flexible hours

Job description

DSI Systems, Inc. seeks a Retail Support Specialist to deliver frontline support for AT&T customers in national retail settings. You will assist with billing, plan changes, device issues, and service concerns, ensuring accurate and friendly service on the sales floor.

The role requires strong communication, resilience, and comfort with technology while thriving in busy retail environments and collaborating with cross-functional teams.