Wireless Retail Support Pro - Flexible Hours & Growth

DSI; Linda (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with employer matching

Paid time off

Job summary

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail environments. You will handle billing, device, and service inquiries and troubleshoot issues while maintaining professional service during peak traffic.

The role requires strong communication, resilience, and the ability to navigate multiple systems in a fast-paced retail setting. Flexible scheduling, including evenings and weekends, is expected.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus and service quality during peak times.
• Serve as the AT&T subject-matter expert for retail employees and partners, leading store-level support for escalations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Flexible hours

Job description

DSI is seeking a Retail Support Specialist to deliver frontline support to AT&T customers inside national retail environments. You will handle billing, device, and service inquiries and troubleshoot issues while maintaining professional service during peak traffic.

The role requires strong communication, resilience, and the ability to navigate multiple systems in a fast-paced retail setting. Flexible scheduling, including evenings and weekends, is expected.