Wireless Retail Support Pro

DSI; Federal Way (WA); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive pay starting at $25/hr

Comprehensive training and development

Team environment

Career growth opportunities

Medical, Dental, Vision, and Life ins.

401k with employer matching

Paid vacation and sick days after 90s

Employee Profit Sharing Program

AT&T wireless discount

Paid training

Advancement from within

Résumé du poste

DSI is seeking a Retail Support Specialist to deliver frontline assistance to AT&T customers in busy national retail spaces. You will engage customers, resolve account, billing, device, and service concerns, and troubleshoot wireless issues on the sales floor.

This role requires strong communication, composure under pressure, and the ability to navigate multiple systems while documenting interactions accurately. Flexible schedules including evenings, weekends, and holidays are expected.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsabilités

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.

Connaissances

Customer service

Communication

Multitasking

Problem solving

Flexibility

Description du poste

DSI is seeking a Retail Support Specialist to deliver frontline assistance to AT&T customers in busy national retail spaces. You will engage customers, resolve account, billing, device, and service concerns, and troubleshoot wireless issues on the sales floor.

This role requires strong communication, composure under pressure, and the ability to navigate multiple systems while documenting interactions accurately. Flexible schedules including evenings, weekends, and holidays are expected.