Retail Wireless Support Specialist — Growth & Benefits

DSI Systems, Inc.; Richmond (CA); Híbrido; USD 30 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Training programs

Career growth

Insurance (medical/dental/vision)

401k with match

Paid time off

Resumo da oferta

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will address billing, device, and service inquiries while maintaining professionalism in a fast-paced environment.

The role emphasizes strong communication, teamwork with cross-functional teams, and adherence to privacy standards. Flexible scheduling, including evenings and weekends, is required, with training provided and opportunities for growth.

Qualificações

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsabilidades

• Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.
• Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
• Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
• Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Descrição da oferta de emprego

DSI Systems, Inc. is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail locations. You will address billing, device, and service inquiries while maintaining professionalism in a fast-paced environment.

The role emphasizes strong communication, teamwork with cross-functional teams, and adherence to privacy standards. Flexible scheduling, including evenings and weekends, is required, with training provided and opportunities for growth.