Retail Wireless Expert - Stock Grants & Growth

T-MOBILE USA, Inc.; Beech-Mar (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools to explain plans and features.

Training and support are provided to help you grow in a dynamic team setting. The role emphasizes customer satisfaction, effective communication, and teamwork, with competitive

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Contribute to team initiatives and other duties as assigned by management.

Skills

Communication

Customer Service

Sales

Teamwork

Engaging People

Multitasking

Change Agility

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment. You will develop product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, using digital tools to explain plans and features.

Training and support are provided to help you grow in a dynamic team setting. The role emphasizes customer satisfaction, effective communication, and teamwork, with competitive