Retail Wireless Solutions Specialist

T-Mobile; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grant

Employee stock purchase plan

Paid time off

Up to 12 paid holidays

Tuition assistance

Family building benefits

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engaging customers and guiding them through technology and service options in a fast-paced store setting.

Role emphasizes building product knowledge, using digital tools, and delivering a high-quality shopping experience. Requires a high school diploma and customer service basics; travel is not a primary factor.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations, engaging customers and guiding them through technology and service options in a fast-paced store setting.

Role emphasizes building product knowledge, using digital tools, and delivering a high-quality shopping experience. Requires a high school diploma and customer service basics; travel is not a primary factor.