Retail Wireless Tech Specialist

T-Mobile; Redmond (WA); On-site; USD 41,000 - 52,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in retail operations to engage customers, demonstrate technology, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering service plan recommendations in a fast-paced environment. You must have a High School Diploma or GED and at least 6 months of customer service or sales experience; training and benefits are included, with opportunities for growth and stock grants as part

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or retail sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology solutions.
• Demonstrate network coverage and service plans using digital tools.
• Complete training to learn retail processes, systems, and wireless tech.
• Collaborate with colleagues to ensure a seamless customer experience.
• Other duties and projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in retail operations to engage customers, demonstrate technology, and guide them through their shopping journey.

The role emphasizes building product knowledge, using digital tools, and delivering service plan recommendations in a fast-paced environment. You must have a High School Diploma or GED and at least 6 months of customer service or sales experience; training and benefits are included, with opportunities for growth and stock grants as part