Wireless Retail Sales Pro — Tech Solutions & Growth

T-MOBILE USA, Inc.; Hilo (HI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid Time Off

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

The role builds product knowledge, demonstrates solutions, and uses digital tools; requires a HS diploma and 6 months of customer service experience (retail preferred). Includes relocation/sign-on bonuses and a strong benefits package.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).
• Ability to work in a fast-paced retail setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

The role builds product knowledge, demonstrates solutions, and uses digital tools; requires a HS diploma and 6 months of customer service experience (retail preferred). Includes relocation/sign-on bonuses and a strong benefits package.