Retail Wireless Expert: Growth, Benefits & Impact

T-MOBILE USA, Inc.; Windham (CT); Sur place; USD 42 000 - 46 000; Plein temps

Avantages offerts par ce poste

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Résumé du poste

At T-Mobile USA, Inc. we empower customers with technology and service solutions through a motivated retail team.

The Mobile Associate role focuses on delivering personalized assistance, demonstrating features, and guiding shoppers along their journey in a fast-paced store environment. You will develop product knowledge, engage customers, and use digital tools to explain coverage and plans while meeting training requirements and contributing to a seamless experience that supports team goals and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Formation

High School Diploma/GED

Description du poste

At T-Mobile USA, Inc. we empower customers with technology and service solutions through a motivated retail team.

The Mobile Associate role focuses on delivering personalized assistance, demonstrating features, and guiding shoppers along their journey in a fast-paced store environment. You will develop product knowledge, engage customers, and use digital tools to explain coverage and plans while meeting training requirements and contributing to a seamless experience that supports team goals and