Retail Wireless Expert - Growth, Stock & Benefits

T-Mobile; Bothell (WA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Job summary

Join T-Mobile as a Mobile Associates in our retail team, where you will assist customers with technology and service solutions in a fast-paced store environment. You’ll build product knowledge, demonstrate features, and guide shoppers through their choices to enhance their experience.

We offer comprehensive Total Rewards including base pay, training incentives, an annual stock grant, 401(k) and full benefits such as medical, dental and vision coverage, paid time off and holiday credits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Change Agility

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

Join T-Mobile as a Mobile Associates in our retail team, where you will assist customers with technology and service solutions in a fast-paced store environment. You’ll build product knowledge, demonstrate features, and guide shoppers through their choices to enhance their experience.

We offer comprehensive Total Rewards including base pay, training incentives, an annual stock grant, 401(k) and full benefits such as medical, dental and vision coverage, paid time off and holiday credits.