Retail Wireless Expert — Stock Grants & Growth

T-Mobile; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

College coaching

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. in Texas is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to meet individual goals.

We offer base pay plus training pay, a clear path to incentives and stock grants, comprehensive benefits, and opportunities for growth. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Teamwork Orientation

Engaging People

Multitasking

Problem Solving

Change Agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in Texas is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to meet individual goals.

We offer base pay plus training pay, a clear path to incentives and stock grants, comprehensive benefits, and opportunities for growth. Equal opportunity employer.