Retail Wireless Expert: Solve Tech Needs

T-Mobile; Tilton (NH); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment. You will build product knowledge and demonstrate solutions, guiding customers through their shopping journey.

Role emphasizes customer satisfaction, product knowledge, and effective use of digital resources, with compensation details provided in the job overview.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Authorized to work in USA

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to help customers with technology and service needs in a fast-paced retail environment. You will build product knowledge and demonstrate solutions, guiding customers through their shopping journey.

Role emphasizes customer satisfaction, product knowledge, and effective use of digital resources, with compensation details provided in the job overview.