Retail Wireless Expert: Deliver Tech Solutions

T-Mobile; Minnesota; On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

You'll build product knowledge, demonstrate solutions, complete training, and work with colleagues to ensure a seamless shopping experience, earning base pay and incentives. Eligible for annual stock grants and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service options in a fast-paced environment.

You'll build product knowledge, demonstrate solutions, complete training, and work with colleagues to ensure a seamless shopping experience, earning base pay and incentives. Eligible for annual stock grants and comprehensive benefits.