Retail Wireless Associate — Stock Grants & Growth

T-Mobile; Crowgeys (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) Plan

Money coaches

Medical, dental & vision insurance

Job summary

T-Mobile offers a competitive base salary with comprehensive rewards and growth opportunities for Mobile Associates in the United States. The role focuses on customer service, product knowledge, and helping shoppers compare plans and devices in a fast-paced retail setting.

New hires receive on-the-job training, performance incentives, and access to stock grants and employee stock purchase plans as part of a broad benefits package designed to support career growth and financial security.

Qualifications

• High School Diploma or GED required.
• Six months of customer service or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile offers a competitive base salary with comprehensive rewards and growth opportunities for Mobile Associates in the United States. The role focuses on customer service, product knowledge, and helping shoppers compare plans and devices in a fast-paced retail setting.

New hires receive on-the-job training, performance incentives, and access to stock grants and employee stock purchase plans as part of a broad benefits package designed to support career growth and financial security.