Retail Training & Merchandising Lead

Floor & Decor Holdings Inc.; Los Angeles (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life, and AD+

Job summary

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists to enhance customer service and product knowledge. You will lead certification courses, supervise showroom processes, and ensure accurate pricing and placement of merchandise.

The role emphasizes safety practices and efficient checkout operations. Ideal candidates have a high school diploma or GED and at least one year of sales or customer service experience, with strong communication and multitasking abilities for a

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience.
• Excellent verbal and written communication skills.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure exceptional customer service and product information for customers.
• Greet customers and assist with product questions and selections.
• Process checkouts using POS system and handle refunds/exchanges per guidelines.
• Stock, price, and present merchandise effectively; maintain department organization.
• Coordinate with management on inventory needs and pricing changes.
• Deliver product demonstrations and customer education sessions.

Skills

Communication skills

Multi-tasking

Customer service

Product knowledge

Education

High School Diploma or GED

Tools

POS system

Forklift proficiency

Job description

Floor & Decor Holdings Inc. is seeking a trainer for Product Sales Specialists to enhance customer service and product knowledge. You will lead certification courses, supervise showroom processes, and ensure accurate pricing and placement of merchandise.

The role emphasizes safety practices and efficient checkout operations. Ideal candidates have a high school diploma or GED and at least one year of sales or customer service experience, with strong communication and multitasking abilities for a