Training & Merchandising Lead

Floor & Decor Holdings Inc.; Everett (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a dedicated trainer to develop Product Sales Specialists and ensure exceptional customer service. You will guide staff through certification, merchandise knowledge, and showroom execution to enhance the shopping experience.

This role emphasizes training delivery, SOP adherence, and productive teamwork. The candidate should have strong communication skills, at least 1 year in customer service or sales, and the ability to work in a fast-paced retail

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act in accordance with the company’s core values.
• Ensure adherence to safe lifting practices SOPs.
• Lead and train Product Sales Specialists in the basics of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists to ensure high levels of customer service.
• Complete product specialist certification courses.
• Understand merchandise and installation processes.
• Maintain merchandising, pricing and department organization.
• Communicate SOPs and changes to associates promptly.
• Assist customers with product questions and selections at checkout.
• Process refunds and exchanges per guidelines.
• Present ‘how-to’ classes to customers.
• Stock and tag displays and create price tags/signs.

Skills

Customer service

Sales experience

Communication skills

Multitasking

Education

High school diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a dedicated trainer to develop Product Sales Specialists and ensure exceptional customer service. You will guide staff through certification, merchandise knowledge, and showroom execution to enhance the shopping experience.

This role emphasizes training delivery, SOP adherence, and productive teamwork. The candidate should have strong communication skills, at least 1 year in customer service or sales, and the ability to work in a fast-paced retail