Department Lead – Retail Training & Customer Experience

Floor & Decor; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a trainer for Product Sales Specialists to elevate customer service and product knowledge across the store. The role focuses on developing staff, coaching on the company philosophy, and ensuring a high standard of service for customers throughout their shopping experience.

The position requires a high school diploma or GED and at least one year of customer service or sales experience, with strong communication skills and the ability to multi-task in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience, or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure customers have a positive shopping experience with exceptional service.
• Provide product information and answer customer questions.

Skills

Customer service

Communication

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor is seeking a trainer for Product Sales Specialists to elevate customer service and product knowledge across the store. The role focuses on developing staff, coaching on the company philosophy, and ensuring a high standard of service for customers throughout their shopping experience.

The position requires a high school diploma or GED and at least one year of customer service or sales experience, with strong communication skills and the ability to multi-task in a fast-paced