Department Training Lead - Retail Sales

Floor & Decor; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

Floor & Decor is seeking a training-focused role to develop Product Sales Specialists and ensure customers receive exceptional service and accurate product information. The position emphasizes teaching foundational retail concepts and maintaining strong merchandising standards.

Ideal candidates have a high school diploma or GED, 1 year of customer service or sales experience, and strong communication. This role involves safety compliance, certification completion, and direct customer

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act in alignment with company values and standards.
• Demonstrate knowledge of safe lifting practices and SOPs.
• Teach the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists to ensure high-quality customer service.
• Complete product specialist certification courses.
• Understand merchandise and installation details.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a training-focused role to develop Product Sales Specialists and ensure customers receive exceptional service and accurate product information. The position emphasizes teaching foundational retail concepts and maintaining strong merchandising standards.

Ideal candidates have a high school diploma or GED, 1 year of customer service or sales experience, and strong communication. This role involves safety compliance, certification completion, and direct customer