Retail Training Manager – Lead Product Sales Team

Floor & Decor; Olde West Chester (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Personal holiday

Volunteer Time Off

Job summary

Floor & Decor seeks a trainer to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and knowledgeable product information.

Requirements include a High School Diploma or GED, 1 year of customer service/sales experience, and strong verbal/written communication. The role emphasizes training, safety procedures, forklift certification, and effective communication with associates.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure a positive shopping experience with exceptional customer service and product information.
• Lead and communicate SOPs and store policies to associates.
• Complete product specialist certifications and understand merchandise and installation.
• Drive department merchandising, pricing and organization.
• Communicate inventory needs and assist showroom processing.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor seeks a trainer to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and knowledgeable product information.

Requirements include a High School Diploma or GED, 1 year of customer service/sales experience, and strong verbal/written communication. The role emphasizes training, safety procedures, forklift certification, and effective communication with associates.