Retail Training Lead — Customer Experience & Merchandising

Floor & Decor; Cumming (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision

Paid vacation & holidays

Job summary

Floor & Decor in Georgia is seeking a Service-focused professional to train and develop Product Sales Specialists and ensure customers receive exceptional service and product information.

You will lead certification courses, oversee merchandising and pricing, greet customers, assist with questions, and process checkout with the POS system while upholding company safety standards. The role requires leadership in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service or sales experience.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and train product sales specialists to deliver strong customer service.
• Ensure merchandise, pricing and department organization are accurate.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Greet customers and assist with product questions.
• Process customers at checkout using the POS system.

Skills

Customer service

Communication

Multitasking

Training/leadership

Education

High School Diploma or GED

Tools

Forklift

Job description

Floor & Decor in Georgia is seeking a Service-focused professional to train and develop Product Sales Specialists and ensure customers receive exceptional service and product information.

You will lead certification courses, oversee merchandising and pricing, greet customers, assist with questions, and process checkout with the POS system while upholding company safety standards. The role requires leadership in a fast-paced retail environment.