In-Store Technical Specialist: Repair & Support Pro

Apple; Grand Rapids (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays in the retail store.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Educate customers on repair options and Apple services.
• Deliver exceptional service and empower customers to get the most from Apple products.
• Support customer-facing activities on or off the sales floor and contribute to an inclusive environment.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Confidentiality

Curiosity/learning

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.