Retail Technical Specialist & Repair Expert

Apple

Pittsburgh (Allegheny County)

On-site

USD 40,000 - 52,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Apple Retail in the United States is hiring a Technical Specialist to provide technical support and expert troubleshooting for customers, while generating excitement for Apple products and services. You will educate customers on repair options, empower them to get the most from their devices, and collaborate with store teams to resolve issues efficiently.

This role requires empathy, strong communication, and a passion for helping others.

Qualifications

Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Demonstrate technical expertise of Apple products and services.
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
Navigate customer service issues with care and strong interpersonal skills.
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
Work in a fast-paced environment and balance multiple tasks at the same time.
Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Be curious and open to learning from others and helping each other grow.

Responsibilities

Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
Provide excellent service to Apple customers by understanding their needs and educating them on product and service recommendations.
Support customer-facing activities on or off the sales floor and contribute to an inclusive environment.