Retail Tech Support Agent – Solve Tech Challenges

Best Buy; Aurora (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leaves of absence (LOA)

Incentive programs

Job summary

Best Buy in Aurora, IL is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices.

You will receive training to assess needs, perform basic services, set up new devices, and partner with other agents on more complex repairs, while maintaining a flexible schedule including holidays, nights and weekends.

Qualifications

• 3 months of experience in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Technology interest

Job description

Best Buy in Aurora, IL is hiring a Geek Squad Agent to be the first point of contact for customers seeking technology support and solutions for computers and devices.

You will receive training to assess needs, perform basic services, set up new devices, and partner with other agents on more complex repairs, while maintaining a flexible schedule including holidays, nights and weekends.