In-Store Tech Specialist — Repairs & Customer Guidance

Socket.dev; Novi (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Apple Retail is seeking a Technical Specialist to deliver outstanding technical support and troubleshooting for Apple customers while educating them on repair options and services. You will help customers resolve hardware and software issues with care and empathy, using Apple tools and resources, and work with team leaders to identify recurring problems and improve service quality.

The role emphasizes customer-focused service, ownership of issues, and sharing product knowledge to enhance the

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Job description

Apple Retail is seeking a Technical Specialist to deliver outstanding technical support and troubleshooting for Apple customers while educating them on repair options and services. You will help customers resolve hardware and software issues with care and empathy, using Apple tools and resources, and work with team leaders to identify recurring problems and improve service quality.

The role emphasizes customer-focused service, ownership of issues, and sharing product knowledge to enhance the