Retail Tech Solutions Specialist

T-Mobile; Walker (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Discounts on mobile services

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations to drive satisfaction.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months in customer service or sales in a Retail environment preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, engage customers, and guide them through technology and service options in a fast-paced store setting.

You will build product knowledge, demonstrate features, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations to drive satisfaction.