Retail Tech Specialist - Growth & Benefits

T-MOBILE USA, Inc.; Charlotte (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide them through the shopping journey in a fast-paced retail setting.

The role emphasizes strong communication, problem solving, and the ability to use digital tools to explain plans and features. Training and team collaboration help deliver a seamless customer experience.

Qualifications

• Change agility and communication are essential for fast-paced retail environments.
• Strong customer service and problem-solving skills required.
• Experience in sales and forming customer relationships preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers, demonstrate technology and service options, and guide them through the shopping journey in a fast-paced retail setting.

The role emphasizes strong communication, problem solving, and the ability to use digital tools to explain plans and features. Training and team collaboration help deliver a seamless customer experience.