Retail Tech Associate: Growth, Training Pay, Stock Grants

T-Mobile USA; Brooklawn (NJ); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Stock options

Job summary

T-Mobile USA is hiring for a role in retail operations to engage customers, demonstrate technology solutions, and guide them through their shopping journey. The position emphasizes product knowledge, digital-tool usage, and building strong customer relationships in a fast-paced environment.

Responsibilities include delivering personalized technology and service solutions, training on retail processes, and collaborating across channels to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in retail.
• Ability to learn retail processes and product knowledge.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Engaging people

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA is hiring for a role in retail operations to engage customers, demonstrate technology solutions, and guide them through their shopping journey. The position emphasizes product knowledge, digital-tool usage, and building strong customer relationships in a fast-paced environment.

Responsibilities include delivering personalized technology and service solutions, training on retail processes, and collaborating across channels to ensure a seamless customer experience.